Warm pre-arrival WhatsApp or email that welcomes the guest and offers an upgrade with a soft call to action.
Resources · Playbook
Prompts that turn ChatGPT, Claude, and Gemini
into a useful colleague.
A working library of 60 prompts for hotels — 10 per department, written for the tasks a front office, housekeeping team, F&B head, revenue manager, finance lead, or GM repeats every week. Each one is a complete operating brief: Task, Context, Boundaries, Deliverable, with the success criterion written in. Copy it, fill the [bracketed placeholders], and run it in Claude, ChatGPT, or Gemini.
These are starting points, not finished prompts. Run one as-is to see the shape, then make it yours: swap the placeholders for your property’s facts, tighten the Boundaries to your brand voice and policies, and attach your own documents as Context. The versions that earn their keep belong in your own prompt playbook.
The operating brief
A good prompt is a complete brief
Four parts, the same shape as briefing a sharp new hire: Task, Context, Boundaries, Deliverable — with one sentence, written first, naming what a good output looks like. Most generic AI output is a missing part. Every prompt in the library below is built as this brief.
Task — example
Draft a welcome message we can email each VIP at 4pm before their check-in…
Paste once per session
The hotel context block
Paste this at the start of any AI conversation. Every prompt in this library will then read with your hotel’s voice and constraints automatically.
Use the following property briefing as the silent context for everything you write in this conversation. PROPERTY Name & city: [HOTEL NAME, CITY] Positioning in one line: [e.g. independent design hotel in a working-port neighbourhood / family-run alpine retreat / urban convention property serving DACH corporate] Inventory: [NUMBER] keys, room types: [LIST] Distinguishing feature most guests remember: [WHAT GUESTS PHOTOGRAPH / TELL FRIENDS ABOUT] GUEST MIX Primary segment: [WHO BOOKS US AND WHY] Secondary segment: [SECOND BIGGEST SOURCE OF DEMAND] Languages we routinely serve: [LIST] VOICE & WRITING RULES How we sound: [e.g. dry-witted but never sarcastic / understated and precise / unfussy and conversational] Words we never use: [LIST 5-10, drop in any words that make us cringe] Tradeable details (mention if relevant): [LIST OF SPECIFIC SENSORY DETAILS, e.g. the courtyard fig tree, the marble counter, the vintage Olivetti at reception] GUARDRAILS - Never invent rooms, treatments, certifications, or partnerships we have not listed. - If you need a fact you do not have, ask before drafting. - Where the truth is unflattering, say it plainly, the brand prefers honest to polished. - Default to British English spelling unless I say otherwise.
Send-ready reply to an upset guest: own the issue, offer a concrete fix, protect the relationship.
Personal GM follow-up to a guest after a resolved problem: genuine care plus a gesture, zero corporate language.
Brief, helpful reply offering paid early check-in or late check-out, framed as a heads-up, not a pitch.
Friendly in-stay message promoting the spa, restaurant or activity, like a tip from the team.
A 'favourite local spots' section written like a knowledgeable local friend, not a tourist brochure.
One-page brief for the team ahead of a VIP arrival: who they are, preferences, watch-outs, prep steps.
Translate a guest message into another language with a back-translation so you can verify accuracy.
Turn scribbled shift notes into a clean handover the next shift can act on in one read.
Rewrite the in-room welcome book or FAQ answers so they're warm, clear and current.
Turn the morning room-status walk into a clean AM/PM handover: priorities, blockers, VIP rooms.
Turn a housekeeper's fault note or photo description into a clear work order for engineering.
A room-type-specific inspection checklist a new inspector can follow without training.
Draft the monthly deep-clean rota from occupancy patterns: which rooms, which week, what gets done.
A courteous message telling a departed guest what was found and how to get it back.
Turn a guest's special requests into a precise room-prep instruction card for the assigned attendant.
Turn a stock count into a reorder summary: what's below par, what to order, cost estimate.
A 30-day onboarding checklist for a new room attendant: skills, standards, sign-offs by week.
Translate a housekeeping SOP into the team's languages, keeping steps exact and unambiguous.
A factual, liability-aware incident write-up for damage found in a room, ready for management.
Rewrite menu item descriptions with sensory detail and accurate allergen cues, in the brand voice.
Turn today's specials into a chalkboard blurb plus one natural upsell line per dish for servers.
The 5-minute pre-shift brief: 86'd items, VIPs, large parties, specials, one service focus.
A per-dish allergen and dietary matrix the team can answer guests from with confidence.
A polished event proposal from enquiry notes: menu options, pricing, room setup, next step.
A firm, professional supplier email: order changes, quality complaints or price pushback.
Structured menu ideas from what's local and in season, with costing logic and a signature candidate.
On-brand reply to a restaurant review: specific, human, no copy-paste PR phrases.
Turn waste observations into a practical reduction plan: portioning, timing, repurposing, tracking.
Turn an event sheet into a staffing plan: roles, numbers, timings, briefing points.
On-brand reply to a negative review: acknowledge, apologise without defensiveness, name one action.
A personal thank-you that references a specific detail and quietly reinforces the brand promise.
Paste a month of reviews, get the patterns: top praise, top complaints, recurring issues, actions.
Five specific 90-day revenue moves from your ADR, occupancy and event calendar, with reasoning.
Three creative, sellable package ideas with names, inclusions, pricing logic and marketing copy.
Compare competitor reviews against yours: their strengths, gaps to exploit, one positioning move.
Assess a group enquiry's real value (displacement, terms, risk) and draft the reply.
A personal email to past guests with an exclusive direct rate, gentle urgency, one call to action.
Rewrite property copy to be specific and sensory: kill generic phrases, sharpen headlines.
A month of post ideas tied to what's actually happening at the property, with captions to edit.
Turn last night's numbers into three lines of commentary: what moved, why, what to watch.
Explain forecast vs actual in plain English: drivers, one-offs, what changes next month's forecast.
The monthly owner email: performance, drivers, outlook and asks, professional and direct.
Turn bullet-point scribbles into the weekly GM report: summary, highlights, revenue, actions.
Turn the monthly P&L into a narrative anyone on the exec team can follow and act on.
A firm, escalating sequence of AR reminder emails that gets paid without burning the relationship.
Pressure-test next year's budget: the assumptions behind every line, and which are shakiest.
Compress the monthly board pack into one page: performance, risks, decisions required.
Scan an expense export for savings: anomalies, creep, renegotiation targets, quick wins.
Summarise a supplier or lease contract: key terms, obligations, dates, risks, exit options.
Turn messy meeting notes into owners, actions and deadlines, plus a 3-line summary.
Paste the inbox backlog, get a priority triage plus drafted replies for the routine half.
Turn today's loose ends into tomorrow's plan: top 3, schedule, what to delegate or drop.
A one-page SOP for any task: trigger, steps, exact language, what not to do, escalation.
A structured onboarding plan for a new hire: skills, milestones and check-ins by month.
An honest, attractive job ad plus structured interview questions and a scoring guide.
Announce a change clearly: what's changing, why, what it means for each team, from when.
Brief multiple departments on a shared event or change: who does what by when.
Turn observations into specific, personal recognition or constructive feedback for a team member.
A factual incident report (guest, staff or property) that would stand up to insurer or legal review.
How to read the playbook
Edit the brackets
Anything in [BRACKETS] is yours to fill. The prompt works without you reading every line, but the more specific your context, the better the output.
Use the context block
Paste the hotel context block above at the start of any AI session. Every prompt from the library will then read with your hotel’s voice and constraints automatically.
Customise, then keep
Every prompt here is a starting point. Tighten the Boundaries to your brand voice, steer the first answer with one fix per follow-up · and when a version earns its keep, save it in your own playbook so it’s never written twice.
One thing to know
Do not paste guest names, ID numbers, payment data, or anything personally identifiable into a public AI chatbot. For anything sensitive, use an enterprise account with a no-training contract, or strip the identifying details before you paste.